Privacy Policy

Last updated: September 1, 2026

At Romcart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from romcart.in (the “Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website, place an order, create an account, contact us, or otherwise interact with us, we may collect certain information.

Personal Information

Depending on how you use our Website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order and purchase details
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

Payment Information

When you place an order, you may be required to provide payment-related information such as payment method and transaction details.

Romcart does not directly store your complete debit card, credit card, CVV, UPI PIN, net banking password, or other sensitive payment credentials on our servers. Payments may be processed through third-party payment service providers or payment gateways.

These payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments and verify transactions
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Respond to customer inquiries and support requests
  • Process refunds, returns, and cancellations
  • Improve our Website, products, and services
  • Prevent fraud, unauthorized transactions, and other security issues
  • Send promotional or marketing communications where permitted by law
  • Comply with applicable legal and regulatory requirements

3. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Shopify and related service providers
  • Payment gateways and payment processors
  • Shipping and logistics companies
  • Technology and hosting providers
  • Customer support and communication providers
  • Analytics and advertising service providers
  • Government authorities or law-enforcement agencies when legally required

We do not sell your personal information to third parties for their independent marketing purposes.

4. Shopify

Our online store is powered by Shopify. Shopify may collect and process information about your use of our Website, including information necessary to operate the store and process transactions.

Shopify's handling of personal information is governed by its own privacy policies and terms.

5. Payment Security

We take reasonable measures to protect customer information and use reputable payment service providers for processing online transactions.

Payment information may be encrypted and processed through secure payment systems. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You should never share your card PIN, OTP, CVV, password, or other confidential payment credentials with anyone claiming to represent Romcart.

6. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how visitors use our Website.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain Website functionality
  • Understand Website traffic and usage
  • Measure advertising performance
  • Provide relevant marketing and promotional content

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

7. Marketing Communications

If you provide your email address or phone number and consent where required, we may use it to send information about:

  • New products
  • Special offers
  • Discounts
  • Order-related updates
  • Promotional campaigns

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a concern or complaint regarding the handling of your personal information

To exercise your rights, please contact us using the contact details provided below.

10. Third-Party Websites

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

11. Children's Privacy

Our Website is not intended for children who are unable to legally enter into transactions. We do not knowingly collect personal information from children for the purpose of making purchases.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, payment services, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Romcart

Website: romcart.in

Email: romcart@gmail.com

Phone:

Business Address: Jaipur, Rajasthan. INDIA

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.